I dropped off the computers at their repair center in the Chagrin Falls Village. The guys were great and let me know upfront what to expect. They called the same day with the cost and the computers were ready to pick up the next day. I like working with local companies and would go back to them in an instant. Although I would prefer if my kids didn’t break their computers again.

Listed as an “A” on Angie’s List

They went out of their way to do a great job.  I was very happy with them.  They spent more time to make sure everything was good on my computer.  They ended up having to do some follow up on a separate occasion.  They did that for free.  I was still having a problem and they came back and took care of that.  I thought that they were excellent.  They got the problem fixed.

They started off mostly doing corporate stuff. Then they opened a shop for consumers. They opened a whole new place down the street from where they had been. One of the cool things about them is that they develop their own computer security system that doesn’t address viruses by putting in lists of bad viruses and trying to screen for them. They have proprietary software that prevents anything being installed on our computer without our permission. It doesn’t matter how many thousands of viruses need to be screened for, all of them have to be installed on or computer for them to do bad stuff. They just prevent them from installing. Before they came out with this software product, I had several instances where I had to clean out nasty viruses from the computer. I haven’t had to use it since they installed that a year ago in January, and it automatically renews after a year. They solved the problem. They were a little bit pricey. I just told my daughter I wanted her to get that same software on her computer.

Listed as an “A” on Angie’s List

It went fine. With regard to price, I don’t know because this is the first time I really ever had to use something like that. They monitor my system for $19.95 a month. For me, that is a pretty good value, because I’m an end user, and I’m really not too proficient at the details of the behind the scenes stuff with the computer. We have a small, part-time business from our home. My husband is a consultant. So it’s important that we have access to that. It was important that they were able to get a lot of the stuff that we needed out of the computer when the old one crashed. Maybe any consultant could have done that, but I don’t know. The only stuff that they couldn’t save was because the stuff on my crashed computer was so old that there was no way to extrapolate it to a newer thing. That wasn’t their problem. With regard to quality, I got a working computer. For something like that, there is not much middle ground. Hopefully, I won’t need to use them again other than maintenance. But I would use them if I needed to. It’s really hard to find somebody that we can relate to on a person to person basis. I have a local business and they are nearby for me. I have tried working with people online and over the phone, and it’s really very frustrating. They are personable. That’s really to me the best thing.

Listed as an “A” on Angie’s List

I have used this business’ IT services for two plus years for: computer repair, eMail hosting, document management, and, other web services. Company has always been responsive to issues and questions, met or exceeded all service standards, and, has reasonable fees with multiple add on value.

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very timely manner. I took it there on Saturday  and it was done by Wednesday. I would definately  use them again, In fact I am probably going back to get a anti virus put on my computer so I have no more problems.

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very timely manner. I took it there on Saturday  and it was done by Wednesday. I would definately  use them again, In fact I am probably going back to get a anti virus put on my computer so I have no more problems.

Listed as an “A” on Angie’s List

Listed as an “A” on Angie’s List

Brought a computer in for a data transfer.  They were able to do it while I waited. A good group of highly skilled techs who really know their stuff. I would highly recommend Click IT to anyone.

We completely rely on Click IT for backup and keeping our POS running!

Click IT’s payment system is awesome – SO user friendly and very quick…but really I was just impressed at what a smooth system they have!

My daughter dropped her computer the night before she was leaving for college. I brought the computer in first thing the next morning. Within the day, the hard drive was replaced and the computer operating system was restored. I’m sure I could not have gotten such quick turn-around from any other company. My daughter left for school with her computer all in tact. All in all, I was very pleased with the service and will certainly use them again.

A while back, I saw the company ad in the Chamber Newsletter and noted this new computer repair shop in town. So, when I needed help, I turned to Al and the folks at Click IT. It’s right in the Village with easy parking and fabulous service. The guys took the time to diagnose my problem, advise me on the fix and completed the work in short order. I thought all was lost, but they retrieved the memory and got my laptop up and running smoothly again. Then, I learned a valuable lesson about backing-up data when I picked it up. They took some extra time to inform me on how to do the back-up, and how they can help me with the process both personally and for my businesses. The service and personal attention was incredible. I’ve been telling everybody I see; if you have a computer problem, go see the boys at Click IT! You’ll be glad you did.

We have used services from them for several years. They have been able to “resurrect” several of our computers. Their managed anti-virus program has saved us from numerous Internet attacks. This is the best program for computer safety. These are really great guys to work with and their services are very reasonable.

Click IT did a great job fixing our computer, and they were very helpful explaining the issues. We would definitely go back to them with future computer needs. Thank you!

Submitted at Thumbtack

Submitted at Thumbtack

Creston is really a born teacher: VERY knowledgeable, very pleasant, well spoken, on time, completed all tasks and explained procedures to a novice with no eye rolling. Highly recommend for any and all computer work.

Submitted at Thumbtack

This repair service was very professional. For a first time customer, my experience was very pleasant. Issues were addressed and the problems appear to have been solved. Bottom line, I would try them again should one of our computers need servicing.

Submitted at Thumbtack

That is greatly appreciated. You have always provided us with great service and support and we mention it frequently to customers and colleagues.

I just wanted you to know that I really like the staff at Click IT. They actually communicate with me – even making eye contact! – and are very responsive and seem to care about taking care of my problems. That’s a great combination!

Christopher was very knowledgeable and helpful. I had done my homework and selected a few computers that I thought would be good. He knew them and some of the service issues those brands had been having and steered me to another better one within my budget. He set everything up and even upgraded me to Windows 10.  Later, I searched for that exact computer and found that the price he got for me was the very best. I felt very safe trusting him with this sensitive data.

Description of work:

My old computer died and I needed help recovering my data, selecting a new computer, and getting set up.

Listed as an “A” on Angie’s List

Thanks for getting us back up and operational so quickly !!
We can’t take care of our customers if we can’t access the information locked in our computers.

Fast & Professional, WE APPRECIATE THAT !!

Found Click IT by chance driving by offices on Main St, Chagrin Falls. Christopher understood quickly what I needed done; Set up new MacBook and scanner/printer, diagnosed Desktop Mac (old) and transferred all data to new MacBook and also.. updated & installed needed software. Thanks to Click IT, I was up and running smoothly without a single glitch! Thank you to an excellent company.